SmartPenz Technologies is changing the way sales organizations capture, aggregate, leverage and learn from their everyday sales conversations. As a result, sales teams become smarter, differentiated, and more productive.
Built on the Pulse™ Smartpen low-cost mobile computing platform from Livescribe, we've developed unique software solutions that transform the Pulse into an enterprise productivity solution across the entire sales team. Technology components include the award-winning Pulse Smartpen, dot paper, interactive documents, Livescribe desktop software, SmartPenz runtime software, and various built-in applications. In total, these components allow selling teams to radically improve productivity - solutions ideal for any salesperson, sales manager, sales leader, or marketing executive.
The Pulse Smartpen is a computer in a pen that records every field and phone customer conversation, then synchronizes the audio to written notes. As a result, lost information is reclaimed, and salespeople never miss a word again. The technology is ingeniously simple to learn and execute. Just tap on your notes and the Smartpen will play back what you recorded from that exact moment in time.
Watch: How the Smartpen works
Watch: How to Send and Share "Talking Notes"
Livescribe Desktop allows you to digitally transfer your notes and recordings from your Pulse Smartpen to your PC or Mac. This allows users to watch (on their PC or laptop) the actual note-taking process in action while simultaneously listening to the discussion. Users can subsequently bookmark data, query key words, organize into files - and convert handwriting into text.
Impactful Sales Applications:
SmartPenz Technologies has developed a number of critical sales software applications - embedded in the Pulse Smartpen - that help drive sales productivity and team effectiveness. They include:
- Tap & Play: This unique capability allows the Pulse Smartpen user to simply tap any visual paper document — and hear audio pre-loaded commentary, specifications, insight, suggestions, best-practices, etc.
- Flicking: This capability is like having a personal coach with a salesperson during a key sales call. By simply tapping key pre-printed words (on the exact paper in which the salesperson is jotting notes), a silent message scrolls across the OLED screen on the pen. Around how this application applies to a field sales call, the message might indicate the next question a sales person should ask based on a customer response.
- Coding & Clipping: Nugget Management — the philosophical foundation behind our sales enterprise solutions — enables organizations to manage all the new audio information salespeople generate. These software components help aggregate, store, categorize, share, and analyze conversational data. As a result, salespeople and sales managers can avoid information overload — spending time with only the most important data generated from customer discussions.
- Authoring: This application enables users to author their own proprietary interactive documents — quickly and inexpensively. For end-users, the ability to embed audio behind any printed image is revolutionary. With the Authoring application, product brochures, technical documents, market data, best practices, etc. can come alive, becoming interactive documents for the sales team to glean important informational nuggets from in a just in time manner.
- Analytics: SmartPenz gives you the ability to create the type of voice of the customer reporting that gives pure, unfiltered insight into the perspective of customers and prospects. By collecting and categorizing collected data, sales and marketing leaders get a unique vantage point around customer problems, objections, strategies, criteria, etc... This data — collected in real-time from real life sales calls — enables executives and managers to make infinitely better decisions around sales force training, deployment, hiring, compensation, channel strategy, etc...
CRM Integration:
The Pulse enables multiple ways to integrate conversational data (audio files) into CRM platforms. Discuss with a SmartPenz representative the best way to bridge these two platforms.
Want to learn more?
Contact Us and let's talk about how SmartPenz Technologies can help your customers capture and shape the conversations that create commerce!
