SmartPenz Technologies enables mobile field forces to capture the critical customer conversations & training experiences that drive commerce - literally!

WATCH HOW FIELD SELLING ORGANIZATIONS ARE APPLYING "INTELLIGENT NOTE-TAKING" TECHNOLOGY TO DRIVE EFFECTIVENESS & PRODUCTIVITY:



Here's how it works:

During a field sales visit with a prospect or customer, the salesperson uses a device called the Pulse™ Smartpen  during normal note-taking.  When this occurs, the entire discussion is captured in audio and digital formats - with the full approval of the customer.  As a result, salespeople can later re-listen to actual sales calls to recapture lost information, jog memory, and gain a more clear understanding of the customer situation.  Salespeople can later email their talking notes to sales managers and other individuals involved in the opportunity, allowing better coaching and sales support.

The implications of this capture technology are immense.  First, all important customer information is now captured - not just bits and pieces.  This allows the salesperson to better prepare subsequent presentations, solution design, and proposals.  Just as important, sales managers can now give immediate feedback on actual sales calls without having to be physically present.  This virtual coaching capability helps sales managers raise the bar on sales performance - auditing whether new methods, strategies, skills and messaging are being executed as trained.

The Bottom Line?

Reduced Travel Expenses:  Since the customer voice can now be shared, less four and six-legged sales calls are required for sales support.

Virtual Coaching:  With geographic constraints removed, sales managers can now coach salespeople 24/7 - giving the type of immediate feedback that hold salespeople accountable to executing on better quality sales conversations.

Collective Intelligence Reporting:  Voice of customer data can now be tagged, aggregated, and mined for important collective intelligence reports.  That ability to tag "conversational data" - key nuggets gleaned from the offices and minds of customers - serves as a unique source of information that helps organizations create new forms of customer value - and internal sales process improvement.

Intrigued? Want to Learn More?

Contact Us and let's talk about how SmartPenz Technologies can help your sales team capture the conversations that create commerce.